Here’s why Dunkin’ Donuts customers are outraged by the new rewards program


Dunkin’ Donuts has introduced a new benefits software, and it’s wreaking havoc between their espresso-loving prospects.  

Very last 7 days, the firm overhauled its software acknowledged as “DD Perks” and replaced it with “Dunkin’ Rewards.” Less than the old perks software, consumers could gain five details for every single greenback they put in, and 200 factors (or $40) was sufficient to get paid a absolutely free consume of your decision. 

Underneath the new rewards software, having said that, that $40 will only get you a cup of tea. To make more than enough points for a cost-free cup of espresso you’d have to devote $50, but that’s not including lattes and chilly brew. You have to invest $70 to get a cost-free “crafted” consume, which consists of an espresso, a cold brew, or a refresher. And it is $90 for a “premium” consume, like Dunkin’s signature latte. 

Some clients are not satisfied about it. 

The Dunkin’ Donuts Reddit discussion board is ablaze with issues about the new method. There are various posts in which people share how substantially they dislike the new rewards system, with one obtaining close to 200 feedback. 

“Don’t test to piss on me and convey to me its raining, Dunkin,” just one Reddit person wrote. “Were getting significantly less with the illusion of much more.”

“I’m in a condition of disbelief,” explained another Reddit user, detailing how substantially far more cash they will have to commit to get the exact benefits. “I’m unwell. This is horrific.”

A different explained the volume of time it would just take for them to make a latte with factors was “absolutely egregious.”

Twitter consumers weren’t substantially kinder, and due to the fact the announcement they’ve flooded the platform to share their disappointment—there are nevertheless new Tweets coming in each and every few minutes, complaining about the improve. 

“Now as a substitute of spending $40 to get a totally free drink from Dunkin, I have to commit about $60-$70 with the new app/rewards update? Y’all what,” a person man or woman tweeted. “I know inflation has been lousy but $20-$30 extra for a totally free consume? Y’all gotta be joking. Remember to say it’s a joke.”

Other people wrote that the new application is pushing them to stroll absent from Dunkin’ Donuts espresso altogether. 

“i swear i’ll begin boycotting @dunkindonuts except they adjust the damn benefits program again,” one user wrote on Twitter. 

In a Frequently Asked Part on its web site, the business wrote that it altered the system since “our customers should have a lot more.” 

But some frequent clients have been not acquiring it. “I loathe how they try out to spin it in the FAQ like it is a major acquire for all of us buyers when it is a entire downgrade,” one reddit user wrote. 

Dunkin’ Donuts President Scott Murphy informed the Wall Avenue Journal that the corporation altered the benefits program in part to reflect the costs of producing some of individuals drinks. He added that customers can now redeem points for food possibilities, which they were being not able to do just before, and get paid benefits after spending a lot less funds. 

“Change can be hard for individuals,” he claimed. 

Dunkin’ Donuts did not quickly react to Fortune’s ask for for remark. 

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